NCUA Warns about Telephone
Consumers Targeted by Vishing Scam Should Call Agency’s Hotline
The National Credit Union Administration today
warned consumers to beware of a new telephone fraud, known as a "vishing"
scheme, that is using the agency’s name in an attempt to obtain personal
Several credit union members have been
contacted by an automated phone call claiming to be from NCUA and notifying
consumers their debit cards have been compromised. The call then asks the
receiver to follow prompts, which request personal information, including
sensitive financial data and personal identification information.
Anyone contacted by this so-called "vishing"
scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at
800-755-1030 or by email at firstname.lastname@example.org to report the scam. Operators
answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
NCUA neither seeks personal information
from consumers over the telephone nor handles day-to-day maintenance of member
account information. NCUA works with law enforcement agencies, including the
FBI, to protect consumers from frauds of this nature. NCUA urges consumers to
never verify or release personal financial information to unknown callers.
Protecting Our Members
from the Target Stores
We are aware of the data breach being reported by Target Stores that reportedly happen over
approximately three weeks that may have affected some Credit Union credit card and debit card
users. State Police Credit Union and our outsource processor’s fraud prevention programs are actively
working to prevent and minimize losses. We will continue to take whatever steps are necessary to protect our members.
The National Credit Union Administration, our Bonding Company, FBI IC3 division, Justice Department, State Banking Department,
and many other government agency and companies have joined the reaction to this event.
We ask that you monitor your transactions if you used your credit or debit card at Target over the last few weeks by using
our remote access features! Please report any questionable transactions ASAP to the numbers provided below:
Debit Card Remote Access:
Trooper 24 (voice response) 800-920-0337
Home Banking on Website www.cspcu.coop or www.cspcu.org
Debit Card Fraud Number 1-800-325-3678 Lost or Stolen Dept.
Credit Card Fraud Number 1-800-237-6211
Check Channel 3 for
late openings or closings.
Phishing Attacks On Telecommunication Customers Resulting In Account
The Internet Crime Complaint Center has received numerous reports of
phishing attacks targeting various telecommunication companies' customers.
Individuals receive automated telephone calls that claim to be from the
victim's telecommunication carrier. Victims are directed to a phishing site
to receive a credit, discount, or prize ranging from $300 to $500.
The phishing site is a replica of one of the telecommunication carrier's
sites and requests the victims' log-in credentials and the last four digits
of their Social Security numbers. Once victims enter their information, they
are redirected to the telecommunication carrier’s actual website. The
subject then makes changes to the customer's account.
The IC3 urges the public to be cautious of unsolicited telephone calls,
e-mails and text messages, especially those promising some type of
compensation for supplying account information. If you receive such an
offer, verify it with the business associated with your account before
supplying any information. Use the information supplied on your account
statement to contact the business.
If you have fallen victim to this scam, immediately notify your
telecommunication carrier and file a complaint with the IC3,
Automated Phone Scam Resurfaces
A recent notification from credit unions indicated members
and nonmembers are being targeted with the automated phone call scam. Victims
receive automated calls (robo-calls), which play recorded messages claiming to
be from a credit union (or bank), requesting verification of financial
information (e.g., account number, card number, or PIN).
The Credit Union would never ask for your information
in this way! Don’t get scammed hang up on them!
This Credit Union is federally insured by the National Credit Union
© Connecticut State Police Credit Union. All rights reserved.