NCUA Warns about Telephone Fraud

Consumers Targeted by Vishing Scam Should Call Agency’s Hotline

The National Credit Union Administration today warned consumers to beware of a new telephone fraud, known as a "vishing" scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Several credit union members have been contacted by an automated phone call claiming to be from NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.

Anyone contacted by this so-called "vishing" scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature. NCUA urges consumers to never verify or release personal financial information to unknown callers.



Protecting Our Members

from the Target Stores

Data Breach

We are aware of the data breach being reported by Target Stores that reportedly happen over approximately three weeks that may have affected some Credit Union credit card and debit card users. State Police Credit Union and our outsource processor’s fraud prevention programs are actively working to prevent and minimize losses. We will continue to take whatever steps are necessary to protect our members. The National Credit Union Administration, our Bonding Company, FBI IC3 division, Justice Department, State Banking Department, and many other government agency and companies have joined the reaction to this event.

We ask that you monitor your transactions if you used your credit or debit card at Target over the last few weeks by using our remote access features! Please report any questionable transactions ASAP to the numbers provided below:

Debit Card Remote Access:
Trooper 24 (voice response) 800-920-0337
Home Banking on Website or

Credit Card

Debit Card Fraud Number 1-800-325-3678 Lost or Stolen Dept.
Credit Card Fraud Number 1-800-237-6211


Check Channel 3 for late openings or closings.


Phishing Attacks On Telecommunication Customers Resulting In Account Takeovers

The Internet Crime Complaint Center has received numerous reports of phishing attacks targeting various telecommunication companies' customers. Individuals receive automated telephone calls that claim to be from the victim's telecommunication carrier. Victims are directed to a phishing site to receive a credit, discount, or prize ranging from $300 to $500.

The phishing site is a replica of one of the telecommunication carrier's sites and requests the victims' log-in credentials and the last four digits of their Social Security numbers. Once victims enter their information, they are redirected to the telecommunication carrier’s actual website. The subject then makes changes to the customer's account.

The IC3 urges the public to be cautious of unsolicited telephone calls, e-mails and text messages, especially those promising some type of compensation for supplying account information. If you receive such an offer, verify it with the business associated with your account before supplying any information. Use the information supplied on your account statement to contact the business.

If you have fallen victim to this scam, immediately notify your telecommunication carrier and file a complaint with the IC3,


Automated Phone Scam Resurfaces

A recent notification from credit unions indicated members and nonmembers are being targeted with the automated phone call scam. Victims receive automated calls (robo-calls), which play recorded messages claiming to be from a credit union (or bank), requesting verification of financial information (e.g., account number, card number, or PIN).

The Credit Union would never ask for your information in this way! Don’t get scammed hang up on them!



This Credit Union is federally insured by the National Credit Union Administration

© Connecticut State Police Credit Union. All rights reserved. Privacy Policy